Return Policy

7-day return window

You may request a return or exchange within 7 days of the date your order is delivered. Requests made after this window cannot be accepted.

Conditions for return

To be eligible, the item must be:

• Unworn and unaltered;
• Unwashed, and free of perfume, deodorant or stains;
• Returned with all original tags intact, in its original packaging where possible.

Items that do not meet these conditions will be sent back to you and no refund will be issued.

Non-returnable items

• Items bought on sale or with a clearance discount;
• Customised or made-to-measure items.

These items can only be returned if they arrive damaged, defective or are not what you ordered.

How to return

1. Message us on WhatsApp within 7 days of delivery with your order number, the item(s) you want to return and the reason. You can also email hello@velleeluxe.com.
2. We arrange a pickup from your delivery address, usually within 2–3 working days. Please keep the item packed and ready.
3. We inspect the item once it reaches us, and confirm your refund or exchange.

Exchanges

Need a different size? Follow the same steps above and tell us the size you would like. Size exchanges are free, subject to availability. Once we receive the original item, we ship your replacement right away. If the size you need is unavailable, we will issue a full refund instead.

Refund timeline

• Online payments: refunded to your original payment method within 5–7 business days of the return passing inspection. Your bank may take a few additional days to show it.
• Cash on Delivery orders: refunded by UPI or bank transfer (NEFT/IMPS) to an account you share with us, within 5–7 business days of the return passing inspection.

Original shipping charges are non-refundable, except where the item was damaged, defective or not what you ordered.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, message us on WhatsApp with photos within 48 hours of delivery. We will arrange a free pickup and send a replacement or issue a full refund, including shipping.

More information

See also our Shipping Policy and Terms & Conditions.